Training and Assessment Strategy-HLT20113 Certificate II in Aboriginal and/or Torres Strait Islander Primary Health Care PUA Core units FNSCRD401 Assess credit

Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account * We can develop additional elective units that are not listed on request (Please contact us for further information)

set and finish arborist knots AHCARB312 Use standard climbing techniques to access trees AHCCHM201 Apply chemicals under supervision AHCINF203 Maintain properties and structures AHCINF204 Fabricate and repair metal or plastic structures AHCIRG215 Assist with low volume irrigation operations AHCIRG217 Assist with pressurised irrigation operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

facilitate and review all aspects of case management CHCDIS009 Facilitate ongoing skills development using a person-centred approach CHCCSM002 Implement case management practice HLTENN047 Apply nursing practice in the primary health care setting CHCDIS003 Support community participation and social inclusion CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues HLTENN040 Administer and monitor medicines and intravenous therapy * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy policies in ICT environments ICTSAS527 Manage client problems Elective units ICTDBS503 Create a data warehouse ICTDBS505 Monitor and improve knowledge management systems ICTDBS506 Design databases ICTDBS507 Integrate databases with websites ICTSAD502 Model data processes ICTSAS530 Use network tools Group O ICTSAD501 Model data objects Group M ICTSAD502 Model data processes Group M ICTNWK529 Install and manage complex ICT networks Group A ICTNWK562 Configure internet gateways ICTWEB513 Build dynamic websites Group I ICTWEB514 Create dynamic web pages Group I ICTNWK615 Design and configure desktop virtualisation Group L ICTSAS518 Install and upgrade operating systems Group L Additional Electives ICTDBS507 Manage project quality ICTCYS407 Gather

Core units BSBCRT611 Apply critical thinking for complex problem solving BSBLDR601 Lead and manage organisational change BSBLDR602 Provide leadership across the organisation BSBOPS601 Develop and implement business plans BSBSTR601 Manage innovation and continuous improvement Elective units BSBCMM511 Communicate with influence BSBCRT511 Develop critical thinking in others BSBPEF501 Manage personal and professional development BSBSTR602 Develop organisational strategies BSBSTR801 Lead innovative thinking and practice * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-HLT20113 Certificate II in Aboriginal and/or Torres Strait Islander Primary Health Care PUA Core units FNSCRD401 Assess creditYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.