Learning and Assessment Kit-ICTWEB505 Develop complex web page layout Certificate II Core units FNSCRD401 Assess credit

Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account * We can develop additional elective units that are not listed on request (Please contact us for further information)

health and work practices SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXSLS001 Sell to the retail customer Elective Units HLTINF005 Maintain infection prevention for skin penetration treatments Group A: Infection control SHBBHRS013 Provide hair reduction treatments using electrical currents Group B: Electrolysis/Diathermy SHBBSKS007 Provide diathermy treatments Group B: Electrolysis/Diathermy SHBBBOS009 Provide aromatherapy massages Group C: Relaxation Massage SHBBBOS010 Use reflexology relaxation techniques in beauty treatments Group C: Relaxation Massage SHBBSPA007 Provide stone therapy massages Group C: Relaxation Massage SHBBSPA005 Work in a spa therapies framework Group C: Relaxation Massage SHBBSPA006 Provide spa therapies Group C: Relaxation Massage BSBESB304 Determine resource requirements for new business ventures Group E: General elective units * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICPPRN3420 Produce complex pad printed product ICPPRN2420 Produce basic pad printed product ICPPRN4410 Set up for complex pad printing ICPPRN3410 Set up for basic pad printing * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCARB213 Perform ground based rigging AHCARB314 Implement a tree maintenance program AHCARB315 Inspect trees for access and work AHCARB316 Perform pruning operations AHCARB323 Identify trees FWPCOT2237 Maintain chainsaws FWPCOT2239 Trim and cut felled trees FWPFGM3212 Fall trees manually (intermediate) HLTAID003 Provide first aid Elective units AHCARB317 Dismantle trees AHCARB318 Undertake aerial rescue AHCARB319 Use arborist climbing techniques AHCARB317 Dismantle trees AHCFAU201 Recognise fauna AHCARB407 Supervise and audit tree operations AHCARB212 Operate and maintain stump grinding machines CPCCOHS2001A Apply OHS requirements

suspension and braking components AURLTJ113 Remove

Learning and Assessment Kit-ICTWEB505 Develop complex web page layout Certificate II Core units FNSCRD401 Assess creditOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to