Learner Resources-ICT20219 Certificate II in Telecommunications Network Build and Operation EAL Units of competency CHCLLN003 Support

Units of competency CHCLLN003 Support adult numeracy learning CHCEDU013 Facilitate adult learning and development CHCLLN002 Support adult language and literacy learning * We can develop additional elective units that are not listed on request (Please contact us for further information)

Prepare and apply decorative surfaces for furnishing products CUAACD312 Produce computer-aided drawings MSFFM2014 Select and apply hardware MSFFM2015 Apply sheet laminates by hand MSFFM3029

Core units AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURETR112 Test and repair basic electrical circuits AURETR125 Test

implement and evaluate an incident response plan Group G ICTSAS530 Use network tools Group O ICTNWK536 Plan

Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-ICT20219 Certificate II in Telecommunications Network Build and Operation EAL Units of competency CHCLLN003 SupportOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all