Learning and Assessment Kit-BSBSS00119 Customer Service Skill Set SHB Core units FNSINC401 Apply principles

Core units FNSINC401 Apply principles of professional practice to work in the financial services industry Elective Units FNSACC511 Provide financial and business performance information FNSACC512 Manage budgets and forecasts FNSACC513 Manage budgets and forecasts FNSACC514 Prepare financial reports for corporate entities FNSACC516 Implement and maintain internal control procedures FNSACC517 Provide management accounting information FNSACC408 Work effectively in the accounting and bookkeeping industry BSBITU402 Develop and use complex spreadsheets BSBWOR501 Manage personal work priorities and professional development * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBMGT616 Develop and implement strategic plans FWPCOT6208 Manage innovative thinking and practice in the forest and wood products industry FWPCOT5207 Implement sustainability in the workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCDIV001 Work with diverse people CHCECE054 Encourage understanding of Aboriginal and/or Torres Strait Islander Peoples cultures CHCEDS033 Meet legal and ethical obligations in an education environment CHCEDS045 Support student mathematics learning CHCEDS059 Contribute to the health

Core units CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTAAP001 Recognise healthy body systems HLTAID006 Provide advanced first aid HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS002 Follow safe work practices for direct client care Elective units CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCLEG001 Work legally and ethically HLTAAP002 Confirm physical health status BSBMED301 Interpret and apply medical terminology appropriately BSBWOR203 Work effectively with others HLTHPS006 Assist clients with medication HLTAID007 Provide advanced resuscitation * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBCRT511 Develop critical thinking in others BSBFIN501 Manage budgets and financial plans BSBOPS501 Manage business resources BSBSUS511 Develop workplace policies and procedures for sustainability BSBXCM501 Lead communication in the workplace Elective units BSBHRM525 Manage recruitment and onboarding Group A BSBHRM526 Manage payroll Group A BSBOPS502 Manage business operational plans Group A BSBOPS504 Manage business risk Group A BSBPMG430 Undertake project work Group A BSBLDR522 Manage people performance Group B BSBTWK502 Manage team effectiveness Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-BSBSS00119 Customer Service Skill Set SHB Core units FNSINC401 Apply principlesOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to