Learner Resources-BSBCMM301 Process customer complaints New Qualification-April 2024 health and work practices Elective

health and work practices Elective units SHBBBOS004 Provide aromatherapy massages SHBBBOS005 Use reflexology relaxation techniques in beauty treatments SHBBCCS002 Prepare personalised aromatic plant oil blends for beauty treatments SHBBSPA003 Provide stone therapy massages SHBBSPA004 Provide Indian head massages for relaxation BSBSMB304 Determine resource requirements for the micro business BSBSMB403 Market the small business BSBSMB404 Undertake small business planning BSBSMB405 Monitor and manage small business operations BSBSMB406 Manage small business finances SHBBBOS004 Provide aromatherapy massages SHBBBOS005 Use reflexology relaxation techniques in beauty treatments * We can develop additional elective units that are not listed on request (Please contact us for further information)

Elective units CPPCLO3101 Clean carpeted floors BSBWHS308 Participate in WHS hazard identification

Core units BSBESB301 Investigate business opportunities BSBESB302 Develop and present business proposals BSBESB303 Organise finances for new business ventures BSBESB305 Address compliance requirements for new business ventures Elective units BSBCRT411 Apply critical thinking to work practices BSBHRM415 Coordinate recruitment and onboarding BSBPEF301 Organise personal work priorities BSBXCM301 Engage in workplace communication BSBXCS303 Securely manage personally identifiable information and workplace information SIRXOSM003 Use social media and online tools * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBITU307 Develop keyboarding speed and accuracy BSBWHS201 Contribute to health and safety of self and others Elective units BSBMED301 Interpret and apply medical terminology appropriately Group A BSBMED302 Prepare and process medical accounts Group A BSBMED303 Maintain patient records Group A BSBMED305 Apply the principles of confidentiality

Core units BSBCMM511 Communicate with influence BSBCRT511 Develop critical thinking in others BSBLDR523 Lead and manage effective workplace relationships BSBOPS502 Manage business operational plans BSBPEF502 Develop and use emotional intelligence BSBTWK502 Manage team effectiveness Elective units BSBCMM412 Lead difficult conversations BSBCRT512 Originate and develop concepts BSBFIN501 Manage budgets and financial plans BSBLDR522 Manage people performance BSBOPS504 Manage business risk BSBPEF501 Manage personal and professional development * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-BSBCMM301 Process customer complaints New Qualification-April 2024 health and work practices ElectiveOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all